IT Security & Support Services

IT Security and Support Services is another tool ACS provides and uses to help keep you not only compliant but secure, productive, and efficient.  Our approach to IT focuses on setting our clients up to succeed from day one.  One cannot merely fix the IT problem; it must also be a secure solution.  Many known and preventable issues can be removed from the equation by using Best Practices and ensuring the equipment and hardware utilized is up to date.

In order to provide a secure framework for your practice, we start with a comprehensive suite of security-as-a-service products including: 

  • Business Grade Monitored Anti-Virus
  • Operating System & Internet Program Patches
  • On-Site & Off-Site Backups
  • Hardware Firewall & Gateway Subscription
  • Secure WiFi
  • Encrypted Email
  • Mobile Device Management

For some clients, Hardware-as-a-Service (HaaS) is the right choice. You will always have current technology, as the systems are replaced at the end of their life cycle, at no extra cost. You will have a fixed budget for your equipment and support for one monthly rate.  Imagine, never having to plan for a new server or having to wait to upgrade old workstations due to costs.  It’s all included!

Don’t worry if HaaS isn’t for you.  Our team will sit down with you to review your current systems and formulate a plan WITH you.  We will create something that sets you on a path to security and efficiency, that you are comfortable with together. 

One more added benefit for you, as HIPAA specialist, we know many vendors integrate, or have access to your server, network and/or data, often pose the greatest risk to your security.  We take our role as protector of your systems seriously and include Vendor Concierge to all clients.  We escort your vendors in to your system, monitor their actions and even video record remote sessions to ensure the security and stability of your systems.

Once these are in place, not only is your practice more secure, meaning that you are less likely to have a virus or ransomware, a breach or loss of data; but when there is an issue, we will have the tools in place to resolve the problem quickly.  So, when an employee accidently loses a file, a natural disaster occurs, or when you receive a questionable email that you’re not sure is safe, we can address these support issues quickly, getting you and your production back to work.  Wouldn’t it make your life easier, knowing that most support issues are resolved in 5-15 minutes!  

Give ACS a call today, to schedule your IT review

and discuss how we can help you and your team!

**In today’s world of electronic communication, the idea a communicating your problems through electronic means is becoming the standard.  While ACS has a ticketing system that people can choose to self-report issues, we don’t rely on that alone like most IT companies.  We take pride in answering your phone call and letting you know how important you are to us. (In the event, your call does go to voicemail, we almost always return the call within 15 minutes even if it’s not an emergency)

Talk to our experts

Start your journey to compliance by directly interacting with our experts. With extensive years of experience in making dental practices HIPAA Compliant, we provide everything from start to finish to make you compliant, safe, secure, and confident against data breach. Look no further, begin your training today by scheduling a class with our experts!